MUST VS. SHOULD

What do you think?

Must V Should

Whatever in life is a MUST - we will do.....

Whatever is life that is a SHOULD - we will not do....

Tagara Builders in liquidation

TAGARA Builders has appointed a liquidator to wind up the business, bringing a history of more than two decades in construction to a close.

Corporate recovery accountants Clifton Hall have been appointed as liquidators of the Glynde company, which has 14 projects across Adelaide worth tens of millions of dollars on its books.

It is understood Tagara employs about 50 people who have lost their jobs, but CFMEU state secretary Aaron Cartledge said hundreds more contractors would be affected.

Liquidator Timothy Clifton said that while shuttering the business was disappointing, there was no other immediate option given the financial position it was in.

He said the liquidators would be “conducting an urgent assessment of Tagara’s current projects and an update will be provided to employees and other affected parties as soon as possible’’.


The Advertiser today reported that contractors were walking off the job after the company failed to pay them hundreds of thousands of dollars for work on the $22 million Murray Bridge shopping complex expansion.

Tagara’s website says it currently has more than $70 million worth of projects on the go.

They include the $35 million New Mayfield House apartments in the city, Catholic Education’s $4 million Cardijn College, and the multimillion-dollar Cheltenham apartments development at St Clair.

The company was founded in 1992 by Tullio Tagliaferri and John Kassara, who remain the only directors.

The move to place the company into liquidation, rather than administration, indicates there are no prospects of it trading out of its current problems.

Some contractors on the Murray Bridge project told The Advertiser this week they were owed hundreds of thousands of dollars.

Mr Cartledge said there was an urgent need for legislative reform to ensure that money was placed in trust for subcontractors to protect them when large companies they were working for failed.

“This is happening far too often in the building industry,’’ Mr Cartledge said.

“There needs to be some serious legislative reform in this space on how you prevent subcontractors from being burnt.

“It leads to a chain of events of other subcontractors having to close their doors because they now have a massive hole in their income.

“There’s going to be a domino effect from this.’’

On Thursday, after failing to get payment guarantees from the company, dozens of contractors recovered their equipment from the planned Murray Bridge complex for Coles, Target and other speciality stores, before power was cut to the site about 12.30pm.

Mr Tagliaferri also today resigned from his role as president of the Master Builders Association.

He could not be contacted.

Master Builders SA chief executive John Stokes said Metricon Homes general manager South Australia Richard Bryant had stepped in as acting president.

“Tagara has undertaken projects that have changed the face of Adelaide, helped by some of the industry’s best and most experienced subcontractors,’’ Mr Stokes said.

“So when a business fails, it’s a loss for the company, for the subcontractors, for the employees and their families.

“It also highlights the state of South Australia’s building, construction and property industry.

“This is a time to examine the changes that can be made — revenue-neutral in the case of Government — to make things easier for the builders and subcontractors that are dealing with the fallout.’’

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The 9 Cs Of Client Retention

The fastest way to grow your business is to reduce the number of clients who leave you. Thus, looking after existing clients should become your top priority.

You would have to do more than just service your clients if you want to retain them for a long period of time – for which you would have to transform the business into a client driven organisation. There is a big difference between focusing on service and being client driven.

Follow these 8 Cs for Client Retention to avoid the 9 C – Cancellation:

1. Communication: Consistently communicate with clients-on a positive basis. This can accomplished be by telephone, a mail, email, a newsletter, or even just a simple face-to-face chat, handshake and a smile.

2. Convenience: Make clients comfortable when you provide service. Listen to their needs. Try not to disturb them. Schedule meeting/appointments via their preferred method (face to face, by phone or e-mail).

3. Choices: You may have a core services, but supplement that with services designed to meet each client specific needs. If birches do not bend in the wind, they break and die.

4. Consistency: No surprises. Deliver your service on time every time. Don’t alter how you deliver (whether it be changes in products, applications and/or frequency) without first conferring with the client.

5. Confidence: Exhibit an air of authoritative knowledge, and back it up with your professionalism and performance. Constant, proper training and development on the technical and communication sides are key.

6. Care: Genuinely care and the client will see and feel it. You are not just in the business of selling a product/service. You are also in the business of building good profitable relationships.

7. Control: The bottom line is to being able to manage and keep the complaints numbers low enough that the client is happy. This may mean zero tolerance policy for internal issues and a minimum tolerance policy for external factors impacting your business.

8. Commitment: Stay focused on doing the job right every step of the way, every time. Every day, renew your commitment to do whatever it takes to “make it happen.”

Proper devotion to the 8 Cs of Customer Retention will go a long way toward preventing the dreaded ninth C – Cancellation.

It has been said time and time again that it costs more to find new customers than to retain existing ones. And even though this maxim has become somewhat cliché, the fact behind the statement holds true – quality customer service leads to retention, and customer retention is the key to establishing any healthy business.

Ideas for Pallets

Which one are you?

Fair Exchange

If you have difficulty receiving from others, this will impede your giving. And if you have difficulty giving, then this affects your receiving.

The universe remains in perfect balance, meaning that giving and receiving, the two sides of the fair exchange equation, are synchronous and balanced, even though they are not initially and outwardly apparent to most people. The universe conserves its creations and destructions, its giving out through white stars and taking in through black holes.

You are no different. Any time that you imagine yourself giving something for nothing or getting something for nothing, you lower your perceived self-worth. You see, it’s your self-worth that determines your self-wealth or what you will allow yourself to be, to do, and to have in life. Your heavenly self-worth is directly proportionate to how well you can equalize and maximize your giving and receiving.

The terms “giving” and “receiving": can be expanded into “giving service of value to others” and “receiving rewards of equal value to yourself”. When you give service, it's certainly wiser and more fulfilling to give the service you love and love the service you give. Likewise, when you receive rewards, it's wiser and more fulfilling to receive the reward you love and love the reward you receive.

It's wise to determine the form of fair compensation you receive for any loving service that you give. If you provide a service to someone without predetermining a fair reward, you potentially diminish your self-worth and ultimately the self-worth of those you serve. Clearly defining what you would like in return for your service frees others from having to guess what their payment form can be. Not doing so lowers the value of the service you provide them, because they feel uncertain, out of exchange, obligated, or undeserving.

Generally, people tend to place more value on the things they pay for. Payment does not necessarily have to be limited to currency, but payment does signify some designated form of exchange that fulfills an equal value in your life. It could be money, appreciation, relationship, prestige, or any other means of compensation, but it is vital to designate what you would love to receive for what you would love to give, to designate your inward value for your outward service.

Although these two sides of exchange are ultimately balanced, they are waiting for you to clearly determine their specific form. The moment you do determine that form, you will be freed of past and future entanglements and uncertainties, and will enter into a heavenly and grateful state of order and true presence. In this state of presence, you will inspire others to do the same for themselves. By practicing fair exchange, you express fair and equitable blessings for all.

By Dr. John Demartini, Human behaviour specialist, educator, author and the founder of the Demartini Institute.

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You are a Leader

In one way or another, you’re a leader. You may lead your family, school, community or a larger political arena; or you may be the head of an organization, your workplace, or some subsidiary of it. 

Whatever it is, wherever you lead, acknowledge the power you hold right now. To minimize yourself and exaggerate the importance of others diminishes your ability to direct and control the differences you make in the world. 

Recognizing the richness of your own leadership ability, starts an amazing cascade of opportunities and energies flowing from and to you.

8 Ways to Effectively Prioritize the Things on Your To-Do List

Change your habits to become proactive—instead of reactive—in your approach to priorities... and see how much time you gain.

Priorities are things that are important—I know that, you know that. But a lot of us are guilty of the habit of reacting to the urgent things on—and off—our to-do list, rather than responding to the important ones.

Think about this: Important activities should be of high priority because they are the things that contribute most significantly to our objectives. They have more long-term impact, and they should help us the most in reaching our goals. Urgent activities are usually more short-term in nature and may or may not relate to our big-picture objectives, and they do not usually make significant contributions. Instead, by pressuring us daily, they make endless demands on our time.

There is a constant tension between the urgent and the important. And because the important things seldom need to be done today—and the urgent almost always do—there is a critical need to learn how to set proper priorities so that our visions, goals and desires can be met more effectively. 

Don’t prioritize based on who gave you the work; fit it based on its importance and urgency for the big picture. Most people don’t take this time, the time to prioritize. They are usually reactive, so make a concerted effort to be proactive.

How much time could you gain by changing your habits—by more effectively prioritizing? Here are 8 time-gaining tips that you can apply to everyday tasks:

1. Create lists—a lot. Prioritized notes and lists help with focus and multitasking.

2. Set priorities during your daily planning. Eliminate or minimize unproductive to-do items from your daily list to make room for the productive ones.

3. Learn when your high-energy time is. Scheduling your priority work for when you have the most energy gains minutes through more effective work.

4. Early in the day, sort email and quickly categorize each piece appropriately—now, future, trash. Because each piece is only addressed once, you gain time throughout the day.

5. Request simplified emails. When appropriate, request that people send you prioritized emails that spell out the actions required of you with clear bullet points, not long narratives. Set the example yourself by sending only efficient, bullet-pointed emails.

6. Write down your objectives before you return phone calls to gain time through quicker, more effective communication.

7. Prioritize your reading by learning to skim industry newsletters, articles and books. Then read only what really gives you value.

8. Create a written agenda and follow it for every meeting. If you’re not the meeting organizer, help guide a long, rambling meeting to some actionable objectives.

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A funny for you.....bahahaha