Seven national principles for resolving disputes

To help raise awareness of alternative dispute resolution (ADR) in the Australian community, the National Alternative Dispute Resolution Council has prepared seven national principles for resolving disputes. These are summarised below.

1. Taking responsibility is the first step

To resolve your dispute, each person needs to take responsibility for:

·         being clear about what is in dispute

·         genuinely trying to resolve the dispute

·         seeking support when needed.

2. Early resolution is good resolution

Resolve your dispute in the simplest and most cost-effective way as early as you can. You can still use ADR processes if you go to court.

3. Listen and participate

Show your commitment to the dispute resolution process by listening to other views and by putting forward and considering options to resolve your dispute.

4. Good information leads to good decisions

Seek out and use information that helps you to:

·                understand what is expected from different processes and service providers

·                choose an appropriate dispute resolution process.

5. Use ADR, then the courts

Aim to try to reach an agreement through ADR processes first. If you are unable to resolve your dispute through ADR, then use courts or tribunals.

6. Ask questions about ADR

Ask about and expect effective, affordable and professional ADR services that meet acceptable standards.

7. Know about ADR

Always describe dispute resolution processes consistently to assist you and other people to understand and be confident about using ADR.

To download the complete list of national principles, visit www.nadrac.gov.au.

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